All our products are sent by Royal Mail Recorded Delivery. This service is completely free on all UK orders. From time to time, our e-commerce stock may fall low, if this happens we will endeavour to send the product from one of our 'bricks and mortar' sites. On this occasion your receipt will follow under separate cover. If a Royal Mail Recorded Delivery is lost in transit then we have to wait for confirmation from Royal Mail. Once this has been received then a replacement product will be re-sent.